Terms of Service

In these terms, "Crew" means Crew Platforms, Inc., a Delaware corporation, and "you" means the company or individual that has agreed to them.

If you create a workspace on behalf of a company, you represent that you are authorised to bind that company to this agreement, and "you" means that company. A workspace belongs to the company on whose behalf it was created, not to the individual who created it. If that individual leaves, the company retains the workspace.

If you do not have that authority, or you do not agree to these terms, do not create or use a workspace.

You must be at least 18 years old and able to enter into a binding contract. Crew is a service for businesses. It is not intended for personal or household use and is not directed at children.

Crew is not open for public self-service registration. Access is granted to organisations individually, and Crew may decline or withdraw access during this period at its discretion.

You are responsible for all activity under your account and for maintaining the confidentiality of your credentials. Do not share sign-in credentials. Notify Crew promptly at the address in section 22 if you believe an account has been compromised.

You are responsible for keeping your account information accurate and current, including the address Crew uses to reach you. That address is used to verify identity for consequential actions, including deletion of a workspace.

People are added to a workspace with a role — owner, admin, member or viewer. The role determines what a person may do, including whether they may change permission settings, manage stored credentials, decide an approval, invite others, or delete the workspace. Only an owner may delete a workspace or generate a full export of it.

Assigning roles is your decision and your responsibility. Crew enforces the role you have set; it does not assess whether the person holding it should have been given it. Workspace ownership may be transferred within the product.

Crew's AI employees act on your instructions, within the permissions you configure, using the systems you connect. Work performed by an employee is work you directed, and you are responsible for it.

In particular, you are responsible for:

• –the instructions you give an employee, and the content you make available to it;
• –the permission settings that determine which actions an employee may take without asking, and which require a person's approval;
• –the accounts and credentials you connect, and the scope of access you grant them;
• –reviewing what an employee proposes before you approve it; and
• –the consequences of actions taken under permissions you granted.

Crew provides defaults that require approval rather than act, and provides the controls to change them. The judgement about which work requires a person in the loop is yours.

When you connect a third-party service — including mail, file storage, code repositories, messaging and payment accounts — you authorise Crew to access and act on that service on your behalf, and you represent that you are entitled to grant that authorisation.

Those services are governed by your agreements with their providers, not by this one. Crew is not responsible for their availability, their acts or omissions, or changes they make to their interfaces or terms that affect how Crew works with them. A third-party service may be interrupted, may change without notice, or may withdraw access, and that is outside Crew's control.

Where a provider supports it, disconnecting the service in Crew revokes the authorisation with that provider before Crew deletes its own record of it. Where a provider does not support programmatic revocation, the product identifies what you need to do directly with that provider.

You may not use Crew to:

• –violate any law, or infringe the intellectual property, privacy or other rights of any person;
• –send unsolicited bulk communications, or otherwise breach the acceptable-use rules of any service you have connected;
• –attack, probe, disrupt or gain unauthorised access to any system, including Crew's, or attempt to access another customer's workspace;
• –circumvent the permission, approval, rate or capacity controls in the product;
• –generate or distribute content that is unlawful, that harasses or defames a person, or that impersonates a person or organisation in a manner intended to deceive; or
• –reverse engineer the service, or use it to build or improve a competing product.

You are responsible for use of the service by everyone in your workspace.

Crew is a general-purpose work product. It is not designed, tested or authorised for use as the sole basis for decisions that have legal, financial, medical or safety consequences for a person — including medical diagnosis or treatment, legal or tax determinations, credit, insurance, housing or employment decisions, or the operation of critical infrastructure or safety systems.

If your use of Crew is subject to sector-specific regulation, you are responsible for determining whether the service is suitable, for obtaining any consents that apply, and for maintaining the human review that regulation requires. Crew makes no representation that the service meets the requirements of any particular regulatory regime.

Crew is offered on an early-access basis, and parts of it are identified as beta or preview. Those features are provided for evaluation, are not guaranteed to reach general availability, and may be changed, restricted or withdrawn at any time.

Beta and preview features are provided as-is and are excluded from any warranty, commitment or undertaking in this agreement. Do not rely on them for production work without your own testing.

Paid plans are billed in advance through Stripe at the prices published on the pricing page. Plans are billed monthly; where a plan offers annual billing, that option is shown at checkout. All prices are in US dollars.

Each plan includes a monthly pool of Work Capacity, shared across the whole workspace rather than allocated per person. You are notified as the pool is consumed. When it is exhausted, new work may pause while review and approval of work already in progress continues. Capacity may be topped up during a billing cycle in fixed amounts, which are added to the pool for that cycle only. Unused capacity does not carry into the following cycle.

Plans include a number of people who may direct work. Where a plan permits it, additional people may be added at the published per-person monthly rate. Changing plan, adding capacity or adding people takes effect in the current cycle and is billed accordingly.

Taxes

Prices exclude taxes. You are responsible for any sales, use, VAT, GST, withholding or similar taxes arising from your purchase, other than taxes on Crew's income. Where Crew is required to collect a tax, it will be added to your invoice.

Refunds

Fees are non-refundable except where required by law. Cancelling stops the next renewal; your plan continues for the remainder of the period you have paid for and is not renewed after it. Partial periods, unused capacity and unused seats are not refunded or pro-rated. If you believe a charge is incorrect, contact Crew and it will be reviewed.

Failed payment

If a payment fails, Crew may ask you to update your payment method and may suspend paid access until the amount due is paid. Suspension for non-payment does not delete your data.

Price changes

Crew may change its prices. A change will be notified before it applies to a renewal, and will not affect a period you have already paid for. Continuing after a price change takes effect is acceptance of the new price; if you do not accept it, you may cancel before the renewal.

Your input

Material you or your users provide to Crew — uploads, instructions, recorded knowledge, messages, and data read from services you have connected — remains yours. Crew claims no ownership of it.

Output

As between you and Crew, output produced by an AI employee for you is yours, and Crew assigns to you whatever interest it may have in it. Output is generated by machine learning models: similar or identical output may be generated for other customers, and Crew does not represent that output is original, or that its use does not infringe a third party's rights.

Crew's property

The service itself — the software, interfaces, the employee roles and playbooks Crew authors, the documentation, and the Crew name, logos and marks — belongs to Crew and its licensors. This agreement grants you a limited, non-exclusive, non-transferable right to use the service during its term, and transfers no other right in it.

Third-party content

Content reached through a connected service, an open web page or a third-party model provider belongs to whoever owns it. Crew grants no rights in it, and your use of it is governed by that owner's terms.

Feedback

If you send Crew suggestions or feedback about the service, Crew may use it without restriction or obligation to you. This does not give Crew any right in your other content.

You grant Crew the rights it needs to operate the service for you: to host and process your content, to transmit it to the model providers and connected services required to perform the work you requested, and to display it to the people in your workspace. That licence exists solely to provide the service and ends when you delete the content or the workspace.

Crew does not use your content to train models. See the Privacy Policy for how information is handled and the Subprocessors disclosure for which vendors receive it.

Each party may receive information of the other that is not public and is either identified as confidential or would reasonably be understood to be. Neither party will use the other's confidential information except to perform this agreement, and neither will disclose it except to personnel and advisers who need it and are bound by obligations at least as protective.

These obligations do not apply to information that is or becomes public without breach, was known without an obligation of confidence, is independently developed, or is rightfully received from a third party. Where disclosure is compelled by law, the disclosing party will give notice if legally permitted to do so.

Your content is your confidential information. Crew's obligations in respect of it survive termination of this agreement.

Crew is built on large language models. Output may be inaccurate, incomplete, outdated or misleading, and may be presented with a confidence that is not warranted. You should not rely on output without review appropriate to its consequences.

Output does not constitute professional advice of any kind, including legal, financial, tax, medical or engineering advice, and is not a substitute for a qualified professional. Section 8 applies to high-risk and regulated use.

You are responsible for evaluating output before relying on it and for using the product's approval controls for consequential actions. The disclaimers in section 16 and the limits in section 17 apply to output and to any decision made on the basis of it.

Crew is under active development. Features are added, changed and occasionally removed. Where a change would materially reduce functionality you are paying for, Crew will notify you before it takes effect.

Crew does not commit to any level of availability and does not offer a service level agreement or service credits. The service may be unavailable for maintenance, because of a failure at a provider Crew depends on, or because of a failure of Crew's own.

Crew may suspend access to a workspace, or to part of the service, in either of the following circumstances.

Security, abuse or legal risk

Immediately and without prior notice, where continued access presents a risk to the security or integrity of the service, to another customer, or to a third party, or where suspension is required by law. Crew will notify you as soon as it reasonably can and will restore access once the cause is resolved.

Non-payment

Where an amount due has not been paid, after Crew has asked you to resolve it. Suspension for non-payment restricts paid functionality; it does not delete your data.

Suspension is not termination. Section 19 governs how this agreement ends and what happens to your data.

The service is provided "as is" and "as available". To the fullest extent permitted by law, Crew disclaims all warranties, conditions and representations not expressly stated in this agreement, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Crew does not warrant that the service will be uninterrupted, timely, secure or error-free, that output will be accurate or suitable for your purpose, or that the service will meet your requirements. Beta and preview features are covered by section 9.

Where applicable law gives you rights that cannot be excluded or limited, nothing in this agreement removes them.

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary or consequential loss, or for lost profits, lost revenue, lost business, lost goodwill or lost or corrupted data, whether or not the possibility of that loss was known.

Each party's total aggregate liability arising out of or relating to this agreement or the service is limited to the amount you paid Crew in the twelve months immediately before the event giving rise to the claim. This limit applies to your obligations under section 18.

The exclusions and limits in this section do not apply to fraud or fraudulent misrepresentation, to death or personal injury caused by negligence, or to any other liability that cannot lawfully be limited. They do not apply to amounts payable by you under section 10.

You will defend Crew against any third-party claim arising from your content, from your use of the service in breach of this agreement or of applicable law, or from an action an AI employee took under permissions you configured, and you will indemnify Crew against damages and costs finally awarded or agreed in settlement of such a claim.

Crew will notify you promptly of any claim, give you control of the defence, and provide reasonable cooperation at your expense. You may not settle a claim in a way that admits fault on Crew's behalf, or imposes an obligation on Crew, without Crew's prior consent.

Your obligations under this section are subject to the limitation of liability in section 17.

This agreement runs while you have a Crew workspace. You may stop using the service at any time. Cancelling a paid plan stops the next renewal; deleting the workspace is a separate and deliberate act.

Deletion may only be initiated by an owner, and requires two confirmations: the workspace name typed in full, and a fresh proof of identity — a password, or a one-time code sent to the address on the account where the account signs in with an identity provider.

When deletion is requested, connected services are revoked with their providers immediately, and all scheduled and running work in the workspace stops. The workspace then enters a thirty-day grace period, during which an owner may cancel the deletion and restore it. Export anything you wish to keep before that period ends.

At the end of the thirty days the data is erased across the database, file storage, the employees' execution environments and the connector accounts. Crew retains a minimal accounting record of amounts billed, held in a form that cannot contain your content. After erasure, Crew cannot recover the workspace.

Crew may terminate this agreement and close a workspace if you materially breach it and, where the breach can be cured, do not cure it within a reasonable period after notice; if required by law; or if continued provision presents a risk of the kind described in section 15.

The following survive termination, together with any accrued payment obligation: section 11 (ownership of content and output), section 12 (confidentiality), section 16 (disclaimers), section 17 (limitation of liability), section 18 (indemnity), and section 21 (governing law and general terms).

Crew may update these terms as the service develops. The effective date at the top of this document indicates when the current version took effect.

Where a change materially affects your rights or obligations, Crew will notify you before it takes effect, by email or within the product. Continuing to use the service after that date constitutes acceptance. If you do not accept a change, you may stop using the service and cancel.

This agreement is governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of or relating to it, and each party consents to that jurisdiction and venue.

This agreement, together with the Privacy Policy and the Subprocessors disclosure, is the entire agreement between the parties about the service, and supersedes prior discussions about it. If a provision is held unenforceable, the rest remains in force. A failure to enforce a provision is not a waiver of it. You may not assign this agreement without Crew's consent; Crew may assign it in connection with a merger, acquisition or sale of assets. Nothing in this agreement creates a partnership, agency or employment relationship, or gives any third party a right to enforce it.

Questions about this agreement, including anything that does not fit how your organisation contracts with vendors, may be sent to the address below. At this stage that is a conversation rather than a form.